Terms of Service

By accepting the delivery of your products as described in your order invoice or any of our other documentation, the customer agrees to be bound by and accepts these terms and conditions, unless the customer and Heralescence have signed a separate document. If there is a separate document, then it will govern.

The terms and conditions of sales bind the customer and Heralescence. The customer accepts the terms and conditions when making a purchase from Heralescence.

Terms of Products Use

We do not substitute as professional medical advisers. Heralescence is only an online store for beauty/oral products. However, we do advise you to contact your dentist, doctor, health care practitioner before making any purchase from us. Your concerns, medical questions will be answered by them in a more satisfactory way. We will not give or intend to provide any advice in connection with your medical-related questions. We also do not represent the place to get medical resources.

To get teeth whiteness from our product, there are some factors such as teeth structure, the number of times it is being used, and the duration of time on each whitening session. Similar results won't be gotten per person due to the uniform difference in people's teeth. With time, whitening fades. We recommend regular upkeep to retain white teeth. Whitening products will not whiten dental work such as veneers, crowns, bridges, or cavities. By placing an order through Heralescence, you accept all risks associated with the product, as well as any complications that may arise as a result of your use of the product. Heralescence is not liable for any of the complications that result from its use.

Our products are recommended to be used in accordance with the instructions provided. Any other purpose you use it for is not our fault, and Heralescence will not be blamed for the potential consequences. Heralescence is not liable for any harm that comes from product use.

You are not entitled or have any right to license, distribute, or sell our products to third parties.

For Medical Help

If you need medical attention, call 911 in Canada or your health care practitioner.

If you are under 18, pregnant, have periodontal disease or gums that are in poor condition, have health problems, have overly sensitive teeth, wear braces, have decaying teeth, have had recent oral surgery, exposed roots, have jaw problems, have colitis, or have allergies to items inside the gel, we advise you not to use our product. Before using any of our products, make sure you seek medical advice from medical professionals. It remains the user’s responsibility to ensure you are not allergic to any of the ingredients inside the gel or any other products we offer. Make sure to ascertain this before use. Heralescence is not liable for any health or medical complications that occur as a consequence of product use by customers. Heralescence is not liable for any costs for health or medical services that are needed or wanted by the customer before or after using Heralescence products.

Prices, Payments, and Product Availability

The stated price of any order of our products from our website is the price to be paid. Before a purchase is finalized, we will confirm all that is in your cart. After it has been finalized, we will not be held accountable for any mistake made during the purchase, and no refunds will be given if the fault isn't ours.

All orders must be paid for before shipping; until the payment has been confirmed, your products won't be shipped. After the payment confirmation, the shipping fee and handling costs will be paid separately. They are not included in the price of our products unless it is stated prior to purchase confirmation.

If the same discount code, a discount for 99% or 100%, is applied to any product for multiple quantities, Heralescence will fulfill only one quantity of one product (not multiple quantities of the same product). The customer is not eligible for a refund if this was not known prior to purchasing.


Once an order has been placed, we believe the following must have occurred:

The provided information for the completion of your order is correct and accurate. You’re are legally permitted to purchase and use the product you have ordered. No blame will be put on us for any expense, damage, or incurred cost that you sustain without our fault. You are legally permitted and authorized to use the method of payments we offer.

Product availability

All our products and quantities stated on our website are accurate, and we will attempt to always restock every time, except we face challenges that make this impossible.

We will not be held accountable for any product that is not available on our website at the time of checkout. We do not make any warranties with respect to the availability of products. As soon as we can, you will be contacted on what to do to solve the problem. However, there is an exception to this based on products purchased on a subscription basis.

Termination and cancellation of orders are rights we can carry out any time we face technical difficulties, display of incorrect price, incorrect billing or shipping information, information reaching us that you are not legally permitted or authorized to purchase certain products, a breach in the terms and conditions.

We will contact you if any of these occurs, and any payment already received by us will not be refunded.

Shipping & Handling

Orders are dispatched within 60 business days. In sale periods, please allow up to 60 business days for dispatch.

The provided shipping address is where your orders will be delivered. Any parcel sent to an inaccurate address is the sole responsibility of the customer. Once an order has been processed, we can't make changes to the address or change the course of the parcel. We will also make no refunds or send another parcel.

If a parcel is returned to us for reasons such as non-payment of fees, duties or taxes, incorrect address (or incomplete address), unclaimed at the post office, you will need to email team@heralescence.com. Once your message has been received, we can process a redelivery, and you will be responsible to pay for all additional postage costs. Heralescence is not obligated to provide the customer a refund under any of these listed circumstances.

If your parcel is delayed, lost or damaged, this is not our responsibility. Contact the carrier or local authorities. However, if your product has been delivered, you must inspect them for any quality issues. You will be deemed to have accepted the products upon delivery and waived the right to make any claim unless you notify us in writing within 3 days of receiving the products. However, if you received more products than you ordered, you must contact us and return it to us. We will bear the shipping cost.

All delivery times quoted to you are indicative only. Products may be delivered in one or more parts. To the extent permitted by law, we do not accept any liability whatsoever for delayed or lost delivery caused by any third party.

We will not be responsible in any way for risks in the product once they are delivered to you. We won't offer a refund or send you a new parcel.

Shipping Timeframes

All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control, such as war, terrorism, weather, and so on.

The shipping time frames are from the dispatched date and not the ordered date.


Canada Post: Up to 9 Days after receiving

United States of America:

Canada Post: 7 - 25 days after receiving USPS: 3 - 5 business days after receiving


Canada Post: 7 - 30 business days after receiving

Delivery delays might occur during high demand periods, for example, holiday seasons, promotions, or due to unforeseen circumstances such as natural disasters, pandemic, customs clearance backlogs, strikes, or any other disruptions beyond our control.

Returns and Refunds

To the fullest extent permissible pursuant to applicable law, Heralescence disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Heralescence does not represent or warrant that the functions contained on the site will be uninterrupted or error-free, that the defects will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components. Heralescence does not make any warrantees or representations regarding the use of the materials in the site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise.

Heralescence will not be held responsible for any delay, failure, or disruption of the content or services delivered through the Site resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, Internet failures, computer, telecommunications, or any other equipment failures, electrical power failures, strikes, labor disputes, riots, insurrections, civil disturbances, shortages of labor or materials, fires, flood, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties, or loss of or fluctuations in heat, light, or air conditioning.

Refund Policy

We offer refunds within 60 days after receiving your order. If 60 days have gone by since your purchase, unfortunately, we can't offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:

Gift cards Downloadable software products Some health and personal care items To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 60 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at team@heralescence.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at team@heralescence.com and send your item to: 123 Main St, Anytown, Canada.


If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


To return your product, you should mail your product to: 123 Main St, Anytown, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Contact Us

If you have any questions on how to return your item to us, contact us at team@heralescence.com.

Intellectual Property

All text, graphics, button icons, images, audio clips, and software (collectively, "Content"), belongs exclusively to Heralescence, or its affiliates. The collection, arrangement, and assembly of all content on this Site (the "Compilation") belong exclusively to Heralescence or its affiliates. All software used on this Site (the "Software") is the property of Heralescence, its affiliates, or its Software suppliers. The Content, the Compilation, and the Software are all protected by Canadian and international copyright laws. Heralescence and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content, and other materials that appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Heralescence’s or any third party's intellectual property rights. The Heralescence names and logos and all related product and service names, design marks, and slogans are the trademarks or service marks of Heralescence. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo, or mark in any manner.

All images, text, designs, graphics, trademarks, and service marks are owned by and property of Heralescence, or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on this Site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

You may use our intellectual property with clear and obvious credit back to our Site, as well as links back to the page where the materials, designs, images, text, quote, or post is located when it is appropriate to do so. However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution.

Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).


Referral Program Terms and Conditions

  1. Eligibility: Referrals must schedule and attend a new patient exam at a participating dental office to qualify for the referral program.

  2. Payment for New Patient Exam: The referred patient may be required to pay for the new patient exam at the discretion of the dental office where the appointment is booked.

  3. Teeth Whitening Kit Shipment: Teeth Whitening Kits will be shipped only after the successful completion of the new patient exam. The dental office staff must provide the necessary online referral form to facilitate the shipment process.

  4. Incorrect Information Liability: Heralescence and the dental office are not liable for incorrect information provided by the referred patient on the online referral form. If Teeth Whitening Kits are delivered to the wrong address due to incorrect information, neither Heralescence nor the dental office will assume responsibility.

  5. Health Outcome Disclaimer: The dental office is not responsible for any adverse health outcomes or lack of efficacy resulting from the use of the Teeth Whitening Kit.

  6. Shipping Damages: The dental office is not liable for any damages sustained to Teeth Whitening Kits during shipping.

  7. Discretionary Actions: Heralescence and the dental office reserve the right to modify, suspend, or terminate the referral program or any part thereof at their discretion.

  8. Limitation of Liability: Heralescence and the dental office shall not be held responsible for any direct, indirect, incidental, consequential, or punitive damages arising from participation in the referral program.

  9. Acceptance of Terms: By participating in the referral program, all parties agree to these terms and conditions.

  10. Contact Information: For any inquiries or concerns regarding the referral program, please contact our online chat.

  11. General Terms and Conditions: These terms and conditions are in addition to the website's general terms and conditions. In case of any discrepancies, these referral program terms shall prevail concerning referral-specific matters.
  12. Acceptance of Terms: By participating in the referral program, all parties agree to these terms and conditions.